Why do I hear a warning message about long distance charges when I make a call on my mobile device?

Your plan includes Canada-wide and US long distance calling, however a warning message for long distance charges will play when you make a 10-digit long distance call. The warning message: "Your call is being connected; if not included in your plan, long distance charges will apply." will play when you dial a 10-digit long distance number, regardless of whether or not your plan includes long distance calling.

If you no longer wish to hear this warning message before a long distance call, make sure to dial an 11-digit number, and if necessary, program the 11-digit number into your mobile device.

10-digit number: (XXX) XXX-XXXX

11-digit number: 1 (XXX) XXX-XXXX