Tips to remember when calling 9-1-1

Always provide your name, mobile number (including area code) and location to the operator.

Stay on the line with the operator as long as required. Calls made to 9-1-1 will not be counted towards the minutes in your rate plan.

Do not hang up until the emergency operator tells you to do so.

Leave your mobile device turned on after hanging up in case the operator needs to call you back.

Stay on the line with the operator if you experience a few seconds of intermittent audio at the beginning of your call. Do not hang up and call back. This is a normal operation and may occur while the network is processing your location information.

Do not program 9-1-1 into your speed dial or contacts. This will increase the likelihood of accidental calls.