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911 Calling Issue – Microsoft Teams

Important: Customers with the Microsoft Teams application installed on their Android 10 or later device may experience 911 calling issues due to an unintended interaction between the Teams app and the Android operating system. Microsoft has made an app update available to Microsoft Teams users through Google Play.

Please ensure you are running the latest version of Microsoft Teams, version 1416/1.0.0.2021194504 and newer.

How to update the Microsoft Teams app:

  1. Open the Google Play store.

  2. Enter "Microsoft Teams" in the search field.

  3. Select the Microsoft Teams app by Microsoft Corporation.

  4. Select Update.

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