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No Name Mobile

Accessibility

Note: no nameTM mobile is powered by PC® Mobile. By signing up for no nameTM mobile, you are agreeing to all PC® Mobile policies.

What is Accessibility?

Accessibility at no name™ mobile means making our services, information, activities and environments accessible for as many people as possible. We provide options to eligible customers who self-identify with a disability which prevents a person from completing daily tasks easily, to ensure the person gets the most out of their mobile service. These disabilities include but are not limited to visual, hearing, cognitive, speech or physical impairments.

Who can get accessibility services?

Any eligible customer with accessibility needs.

How can you get accessibility services?

You can learn more about the various accessibility options below.

For specific accessibility features of a device you brought to no name™ mobile, please reference your device user manual.

If you would like to add or change an Accessibility service on your account, please email the Accessibility Service Centre at accessible@nonamemobile.ca. Our Accessibility Services Centre is open Monday to Friday, 8:30 a.m. to 5:00 p.m. EST. Closed Saturday, Sunday, & Statutory holidays. For questions, please contact us.

no name™ mobile Accessibility Services Application Form:

Download in standard format

Download in large print format

Accessibility offer

Get 10 GB of bonus data on plans $26/mo. and up. Contact us to learn more about this offer & eligibility.

TTY: 1-800-268-9242
Email: accessible@nonamemobile.ca

Bonus data will be added in 1 – 2 months.

Services Available

Text with 9-1-1

When you dial 9-1-1, the 9-1-1 call centre is notified that they need to communicate with you using text (SMS) instead of voice. The 9-1-1 call centre will then initiate text messaging with you to address the emergency. View more information.

Call Display

With Call Display, the name of the person calling appears on your phone screen, so you can see who’s calling (and decide if you want to answer or not).

Directory Assistance

If you're visually impaired, you can contact 411 and request to be connected to the number you're looking for. A $2.49 connection fee may be deduced directly from your balance.

Extended trial period

PC Mobile customers with self-identified accessibility needs are eligible for an extended trial period when purchasing wireless service.

IP Relay

IP Relay enables deaf, hard of hearing or speech-impaired (DHHSI) individuals to place and receive text-based relay calls from their personal computer (PC) and/or mobile device. An IP Relay operator will connect an IP Relay caller to a voice party. All calls are strictly confidential. All you need to use PC Mobile IP Relay is a PC and/or mobile device with an Internet connection.

Your rights as a wireless consumer

Learn more about how the wireless code establishes basic rights for all wireless customers. For videos describing terminology commonly used in wireless contracts, click here.

Videos are presented in American Sign Language (ASL). The videos describing terminology also have English captions and an audio voice over track.

PC Mobile Phones Accessibility Features

PC Mobile phones offer a variety of features – like talk to text, speaker phone, predictive text input, voice dialling and more. For specific accessibility features of a phone you brought to PC Mobile please reference your user manual.

Accessibility Feedback

How to provide feedback or request a description of the process in an alternate format

To provide accessibility feedback pursuant to the Accessible Canada Act, or to request a description of our accessibility feedback process or our Accessibility Plan in an alternate format, you can contact us using any of the contact methods listed below. Available formats include: print, large print, braille, audio, electronic format, or other agreed-upon formats. Examples of feedback related to accessibility might include topics such as: accessible handsets, IP relay, or 411 directory service.

You can submit your feedback anonymously. However, we may be able to better serve you if you provide your name, phone number, province and other details. We will acknowledge receipt of all feedback, except for feedback provided anonymously.

By contacting us, you agree to the collection, use and storage of your personal information provided to us for the purposes of responding to you and improving our services.

The designated person responsible for receiving accessibility feedback is VP Operations Customer Operations, Care.

Descriptions of our accessibility feedback process are available in the following alternate formats: Print, large print, braille, audio format, electronic formats, or other agreed-upon formats.

This webpage is compliant with Level AA of the Web Content Accessibility Guidelines (WCAG).

Accessibility Plan

PC Mobile prepaid wireless services are provided by Bell Mobility, an affiliate of BCE. To the extent applicable to the PC Mobile services provided by Bell Mobility, the BCE accessibility plan is available on the BCE accessibility plan page and has been prepared in accordance with the requirements of the Accessible Canada Act and its regulations.